DEMO strives to ensure that we deliver satisfaction in all aspects of the provision of our services but from time you may feel that we have not been up to the mark and may wish to make a complaint.

You can make a complaint in a number of ways;  

By completing an on-line complaint form on the Councils website

By writing to the council at the following address;


    Business Analysis and Complaints team 

    Hackney Town Hall


    E8 1EA


By Emailing;


By telephoning Hackney Council on 0208 356 3770 Or DEMO on 0207 254 8031


DEMO conforms to Hackney Councils complaints procedure. The full version of which can be found here;  Feedback and complaints | Hackney Council